Frequently Asked Rental Questions

Q: What is a property management company?

Q: Is renter’s insurance required?

Q: Does SPM accept any/all housing assistance programs?

Q: This is my first time moving, do you have any tips?

Q: Who do I contact for an update on my application?

Q: How do I schedule an appointment to view an available rental?

Q: When should I change the utilities over into my name?

Q: When is my rent due?

Q: What if my rent will be late?

Q: How do I pay my rent?

Q: How do I report a problem?

Q: What if I get locked out of my apartment?

Q: Are A/C units allowed in my rental property?

Q: I am going away, should I turn the heat off?

Q: If heat is included in my rent, can I open the windows during the winter (9/15 – 5/15)?

Q: What do I do if I want to move from my apartment (non lease renewal)?

Q: If I need to break my lease, what is the procedure?

Q: I have moved out of my apartment. When can I expect my security deposit?

Q: My lease is expiring, what should I do?

Q: What if I want to add a roommate to my lease?

Q: How do I know if the parking lot is being plowed when it snows?

Q: My car was towed from the parking lot. How do I get it back?

Q: What is the Pet Policy?


Q: What is a property management company?

A: A company who manages & oversees other people’s properties. They also act as a liaison between the actual owners & the tenant(s).

Back to top

Q: Is renter’s insurance required?

A: Yes, all tenants must provide SPM with proof of renter’s insurance 48 hours prior to move-in confirming a minimum of one hundred thousand dollars ($100,000.00) in liability coverage. The landlord shall also be named as an additional interest of the policy.

Back to top

Q: Does SPM accept any/all housing assistance programs?

A: We do accept housing assistance but any applicant with assistance is still required to follow application procedures and meet rental requirements.

Back to top

Q: This is my first time moving, do you have any tips?

A: Moving can be overwhelming and it’s hard to keep track of everything. A moving checklist will help you reduce stress while moving into your new place.

Back to top

Q: Who do I contact for an update on my application?

A: If you have submitted an application with all required paperwork & the $30 application fee (per applicant over the age of 18). Please call the office at (207) 221-7533. Our normal business hours are Monday – Wednesday, 9 a.m. – 5 p.m. and Thursday & Friday, 8 a.m. – 4 p.m.

Back to top

Q: How do I schedule an appointment to view an available rental?

A: Please contact our showing agent at (207) 221-7533.

Back to top

Q: When should I change the utilities over into my name?

A: If you are responsible for paying any of the utilities in the premises then you must have them switched over into your name 48 hours prior to move-in. 

Back to top

Q: When is my rent due?

A: Your rent is due on the first day of each month, unless specified otherwise on your lease. If you think that your rent will be late please contact our bookkeeper, at (207) 221-7533.

Back to top

Q: What if my rent will be late?

A: If your rent is not paid by the 7th of the month, you will be served a 5-day notice to quit. If you are renting month-to-month and rent is not received by the 9th of the month, you will receive a 7-day notice to quit. If you think that your rent will be late please contact our bookkeeper, at (207) 221-7533 as additional fees may apply.

Back to top

Q: How do I pay my rent?

A: Cash will not be accepted as payment effective March 1, 2012. Your rent can be paid in the form of a check, cashier’s check or money order. Most payments are to be made out to Schneider Property Management or SPM for short, unless otherwise instructed at the time of your lease signing – please be sure to mark your apartment address on the memo line to ensure proper credit. You may either mail your rent or drop it off at our office located at 522 Washington Ave., Portland, ME 04103. You may have also been instructed to mail payments to our P.O. Box address: P.O. Box 8316, Portland, ME 04104-8316.

Back to top

Q: How do I report a problem?

A: If you are experiencing a maintenance problem, please submit a maintenance work order online or call the office at (207) 221-7533. If no one answers, please leave your name, address, telephone number and a detailed description of your problem. If your problem has not been resolved within 2 business days, please call us to request an update.

  • If you are experiencing an emergency problem, please contact the office immediately at (207) 221-7533. If you are calling after our regular office hours please call our emergency line at (207) 400-7229. If the emergency requires police or fire department resources, please call 911 immediately and once you have reached safety, you should contact the office.
     
  • By reporting a maintenance issue you grant us permission to enter your apartment at any time from 8am to 5pm, Monday through Friday to address the issue, unless you specify otherwise.
     
  • For any issues regarding rent payments or any other tenant issues, please call the office at (207) 221-7533.
     
  • If your problem does not fit into the above categories and you are unsure who to direct your inquiry to, please call the office at (207) 221-7533.

Back to top

Q: What if I get locked out of my apartment?

A: If you are locked out during regular business hours, please call the office; we may be able to assist you by unlocking your door for a service charge of $75/hour (minimum 1 hour charged). If you are locked out after business hours, please call our emergency line at (207) 400-7229; we may be able to assist you by unlocking your door for a service charge of $100/hour. Be advised: all service charges for unlocking doors are billed as a cash on delivery service, no exceptions! If we don’t have a spare key(s), you will be instructed to call a locksmith and will incur a service charge by them which will not be refunded.

Back to top

Q: Are A/C units allowed in my rental property?

A: Yes, but they must be installed in a professional manner. If electricity is included in your rent, then you must call us at (207) 221-7533 for permission (please note that you will be charged a season fee).

Back to top

Q: I am going away, should I turn the heat off?

A: Between the dates of 9/15 – 5/15 all tenants are required to keep the heat at a minimum of 66°F. The heat shouldn’t be turned off for any reason during this time.

Back to top

Q: If heat is included in my rent, can I open the windows during the winter (9/15 – 5/15)?

A: Between the dates of 9/15 – 5/15 windows must remain closed. If we see any windows open in these units, the first offense shall deem a warning. After that each offense will deem a fine of $25 (per offense). If you feel that your unit is too warm, please contact the office to prevent any issues.

Back to top

Q: What do I do if I want to move from my apartment (non lease renewal)?

A: Maine State Law and your lease agreement require that you give written notice in advance of vacating your premises. You must refer to your lease agreement to find out if you are required to give an advance thirty (30) day or sixty (60) day written notice. If you are a tenant at will you are required to give an advance thirty (30) day written notice. All tenancies end on the last day of the month at noon time. No exceptions will be made. On the day of move-out please leave keys on the kitchen counter top and lock the doors.

Back to top

Q: If I need to break my lease, which is the procedure?

A: Should you need to terminate the lease before the lease expiration date, you may incur a charge for our lease-up services, and you will be responsible for the remainder of your lease term and any utilities until we can re-rent the premises. You are also required to submit the proper advance written notice, as described above. All tenancies end on the last day of the month at noon time unless specified otherwise. On the day of move-out please leave keys on the kitchen counter top and lock the doors.

Back to top

Q: I have moved out of my apartment. When can I expect my security deposit?

A: Your security deposit will be returned to you within 30 days of the end of your lease responsibility (or 21 days after vacating if you are a tenant at will), minus any deductions for cleaning, damages, late fees, non-payments, any outstanding invoices, etc. Any deductions will be noted on an itemized list of charges. In order to expedite the process, please be sure to inform us of your new address prior to moving out of the premises by completing the intent to vacate form.

Back to top

Q: My lease is expiring, what should I do?

A: If we have not already contacted you, please contact our office at (207) 221-7533 to discuss your lease renewal options.

Back to top

Q: What if I want to add a roommate to my lease?

A: The person must complete and submit an application as well as pay the $25 application fee. Once the application has been processed and approved, you will be notified whether or not the person may move in with you and if any additional rent may be applied. Please note that the person may not move in with you until he/she has followed the appropriate procedure and all parties have signed the lease addendum adding the person(s) to the lease agreement.

Back to top

Q: How do I know if the parking lot is being plowed when it snows?

A: If you have any questions in regards to snow removal, please refer to the snow plowing rules that you received. We do our best to clear and salt the steps, sidewalks and parking lots to ensure each tenant’s safety. If you encounter icy or slippery areas, please call us so that we can address those areas immediately. (If you have been assigned a parking spot in our lot, you will be notified of the snow removal policy each winter and must adhere to the hours for removing your vehicle from the lot to allow for the plowing.) Please note we do not provide snow removal services for all properties we manage. Please refer to your lease or contact us at the office.

Back to top

Q: My car was towed from the parking lot. How do I get it back?

A: In the event that your vehicle did not have a valid Parking Lot Patrol (Lewiston)/Tardiff’s Towing (Portland) Parking Permit properly displayed on your car, or you were parked in the incorrect spot, your vehicle may be towed at your expense. Our parking lots are monitored regularly, so in the event that your car has been towed, please look for the towing demographics located at the property to find contact information and to make arrangements to pick it up. We regularly use: Parking Lot Patrol @ (207) 212-4800 or Tardiff’s Towing @ (207) 772-2247. Any/all charges incurred will not be refunded – no exceptions will be made.

Back to top

Q: What is the Pet Policy?

A: Many of our rentals allow pets as long as the pet isn’t on our restricted/prohibited breed list, the pet meets any/all other requirements and if the tenant agrees to the terms of our pet addendum. For dogs, the fee is $25/month per dog (2 dogs maximum, unless otherwise stated). For cats (and other small animals), the fee is $15/month per cat (2 cats maximum, unless otherwise stated). No pets are permitted in or around the premises without approval from the Landlord. If you want to add a pet to your lease you must get permission from the office first & may be required to pay an additional fee or security deposit. It is your responsibility to keep your pet’s cage and/or litter box clean and odor free.

Back to top

Have a question we didn't answer? Please contact our office at 207-221-7533 or feel free to contact us by email.

Tired of Renting?
Portland Maine Realtors | Portland Maine Real Estate Agents | Maine Home Sales If you are in the market for buying a home in Maine, take a look at our Maine listings now!
Start searching
Property Search: